Buying a wedding dress online is daunting. The challenge for the KYHA website was to create an experience that gives 'soon-to-be' brides every confidence they need on their purchase journey and make an impactful first impression. The website was completed concurrently with the development of the new brand identity completed by Motherbird.
Process
My approach to the user interface was simple: Do Less, Do Better. This meant avoiding bloated features giving greater focus to the experience through sharp transitions and micro-interactions, and allowing their sophisticated art direction to shine through. The result is a state-of-the-art eCommerce website that meets all primary brand, content, and technical requirements.
The core functional enhancements we made to the experience include easier product customisation, custom shipment calculator and an enhanced wishlist functionality.
Product customization: This clean aesthetic principle made light work of designing for complex features. Upselling customizations such as adding belts, hand loops or elongating trains are simple checkbox additions - increasing the total value of the product instantly.
Custom calculator: For customers seeking to expedite the production of a desired gown, additional functionality was added to the product page which calculates a rush fee, based on their needed delivery date.
Better PDP: The PDP is constructed classically, with product imagery standing on its own whilst showcasing all the customisation options, product details and variables at the same time.
Optimising the first instore experience: Our solution of an enhanced wishlist gives customers the ability to save and share both brand inspiration of customized gowns on the website, as well as the products on offer. This page can be shared with the Bride's Stylists before their appointment, thereby streamlining the experience and making most of the first appointment.
Credits
Completed at WeAreDigital alongside: Oscar Strangio (DotDev)
Services
User Interface
UX Writing
User Workshops